By: Yuritza Arroyo
Federal authorities announced today that five men were charged in an indictment and a New Jersey woman pleaded guilty in connection with a transnational technical support scam that targeted more than 20,000 victims, many of whom were elderly, in the United States and Canada.
According to federal officials, Gagan Lamba, 41, and Harshad Madaan, 34, both of New Delhi, India; Jayant Bhatia, 33, of Ontario, Canada and; and Vikash Gupta, 33, of Faridabad, India, are all charged by indictment with conspiracy to commit wire fraud, conspiracy to commit computer fraud, and substantive violations of wire fraud and computer fraud.
Federal officials say, Lamba, Madaan, Bhatia, and a fifth defendant, Kulwinder Singh, 34, of Richmond Hill, New York, are also charged with conspiracy to commit money laundering, money laundering, and engaging in monetary transactions in property derived from specified unlawful activity.
Bhatia has been charged with offenses related to his participation in a high-tech fraud scheme.
According to authorities in India, they arrested Madaan on Dec. 14 and Gupta on Dec. 15 on local charges for their involvement in the tech support scheme. Lamba remains at large.
Canadian officials say Canadian authorities arrested Bhatia according to a provisional arrest request from the United States.
Singh was arrested at his home in New York.
Singh appeared on Dec. 14 in Newark federal court and was released on a $100,000 unsecured bond.
Officials say a sixth defendant, Meghna Kumar, 50, of Edison, New Jersey, pleaded guilty on Dec. 14, by videoconference to an information charging her with engaging in monetary transactions in property derived from specified unlawful activity based on her role in the scheme.
“As alleged in the indictment, the defendants are charged with user access to personal computers to run a high-tech extortion scheme on a global scale,” U.S. Attorney Philip R. Sellinger said.
“They frequently preyed upon senior citizens and scared them into paying for unnecessary computer repair services. Working with our partners here and abroad, we will remain vigilant in protecting our citizens from these kinds of schemes.”
“Tech-support scams and other consumer fraud schemes that frequently target elderly or vulnerable citizens are particularly egregious crimes,” Acting Inspector in Charge Raimundo Marrero, Newark Field Office, Philadelphia Division, said.
“Fraudsters, who often operate from outside the United States, may think they can anonymously infiltrate their victims’ homes and lives through the mail, telephone, or computer – without any consequences.
However, let today’s enforcement actions put scammers on notice. Through the investigative efforts of U.S. federal law enforcement and our international partners, we will work together to pursue those individuals who scam, harass, and steal from our older and respected members of society.”
“Scammers are changing tactics and finding new methods to steal hard-earned money from unsuspecting victims, but it boils down to the same well-worn crime,” FBI Special Agent in Charge James E. Dennehy said.
“This investigation highlights the FBI's and our international partners' work searching and bringing these fraudsters to justice. It also shows victims that regardless of where the criminals are sitting, here or in a foreign country, we will hold them accountable using every tool we have.”
According to documents filed in this case and statements made in court:
From 2012 through November 2022, the defendants and others were members of a criminal fraud ring that operated a technical support fraud scheme in the United States, India, and Canada.
Court documents state the scheme targeted victims across the United States and Canada, including New Jersey, many of whom were elderly.
The primary objective was to trick victims into believing that their personal computers were infected with a virus or malware and then convince the victims to pay hundreds or thousands of dollars to the fraud ring for phony computer repair services.
According to federal authorities, throughout the conspiracy, the fraud ring generated more than $10 million in proceeds from at least 20,000 victims.
Officials say the fraud ring caused fraudulent pop-up windows on victims’ computers.
The pop-ups were designed, at times, to “freeze” the victims’ computers, preventing them from using or accessing files on their computers.
Authorities say the pop-ups also claimed, falsely, that the victims’ computers were infected with a virus or otherwise compromised and directed the victims to call a telephone number to receive technical support. Sometimes the pop-ups warned victims not to shut down their computers.
The pop-ups also included, without authorization, the names of well-known, legitimate technology and antivirus companies. In reality, the pop-ups were a hoax designed to trick the victims into believing that their computers were infected with viruses that did not exist.
According to federal officials, victims who called the technical support phone numbers appearing on the pop-ups were connected to one or more call centers in India associated with the fraud ring.
Fraud ring members at the call centers falsely repeated that the victims’ computers were infected with viruses and offered to fix the purported issue for a fee.
The fraud ring members would request permission to access the victims’ computers remotely.
Once granted access, fraud ring members would, at times, download and run a freely available adblocker tool, advise the victim that the “issue” had been resolved, and then leave a text file on the desktop of the computer with payment instructions.
Victims were instructed to pay the fraud ring in amounts ranging from hundreds to thousands of dollars by (a) electronically scanning checks made payable to one of several shell companies set up by the fraud ring and (b) sending, via FedEx, physical checks to addresses maintained by Singh and Kumar in New Jersey.
The fraud ring often contacted certain victims again to offer additional services or lengthier service agreements that required victims to pay even more money to the fraud ring.