By: Richard L. Smith
Residents in Middlesex County and across the country are being urged to remain alert following a rise in scams targeting utility customers, particularly those of Public Service Enterprise Group.
According to information released by officials, scammers posing as PSE&G representatives are contacting customers through unsolicited text messages, emails, and phone calls.
Victims are often told their service terms have changed, payments were not received, or that credits are available on their accounts.
In many cases, the scammers direct individuals to fake websites that may appear legitimate but contain subtle typos or misspellings.
Authorities say one of the more concerning tactics involves callers claiming a technician is on the way to disconnect service due to non-payment.
These callers may confirm a customer’s correct address to appear credible before instructing them to call a fraudulent number and follow prompts to “resolve” the issue.
Officials warn that these scams are designed to steal personal information, including passwords and financial details.
Residents are also being cautioned about individuals who may appear at their homes posing as utility workers.
If someone comes to your door claiming to represent PSE&G, you are advised to request proper identification.
All legitimate employees are required to carry ID and present it upon request.
If you are unsure or feel unsafe, do not allow anyone into your home and contact authorities immediately. Customers can also verify legitimate service visits by calling PSE&G directly at 1-800-436-PSEG.
Authorities emphasize that PSE&G will never demand immediate payment over the phone, request sensitive personal information, or offer cash refunds in person. Any refunds are issued as account credits or mailed checks.
Residents are encouraged to take precautions, including avoiding sharing personal or account information, enabling two-factor authentication when available, and reporting suspicious calls or messages as spam.